1. General provisions
People who access this hotel establishment will be obliged to comply with this Regulation, in what does not contravene Law 13/2011, of December 23, on Tourism, Decree Law 13/2020, of May 18, on hotel establishments , and other Rules and Precept of application.

2. Access, admission and permanence in the establishment
This hotel establishment is for public use and free access, with no restrictions other than those derived from the legal provisions and these regulations. The admission and permanence of people in this establishment will only be denied for the following reasons:

a) Due to lack of accommodation capacity or facilities.
b) Failure to comply with the admission requirements established in these regulations.
c) By adopting behaviors that may cause danger or annoyance to other people or users, or by hindering the normal development of the activity.

When the circumstances indicated or by people incur in one or more of the restrictions listed above, the staff responsible for the establishment may require them to leave it, after payment, where appropriate, of the accounts that they have pending for provision services and consumption. If necessary, assistance will be requested from the security forces according to article 36 of the tourism law, and article 25 of the Decree Law on hotel management. It is expressly stated that free access to the facilities, services and accommodation of this hotel establishment will not be denied or restricted to persons who so wish, for reasons of sex, disability, with or without a guide dog, religion, opinion or any other other personal or social circumstance.

3. Entry record and admission document
The person or persons wishing to use the accommodation units must present their identification documents for the purpose of admission and registration in the registry of the establishment and entry parts of travelers.

This establishment, once the person or persons have been registered, will formulate an admission document that will include the name, category and registration number of the establishment, number or identification of the assigned accommodation, number of people who will occupy it, dates of entry and departure and diet that they have arranged and, when contracted directly, also the price of accommodation. Said admission document, completed in duplicate, must be signed by the interested party to formalize their admission, once informed of the existence of these Regulations and of their rights and obligations. The original will be delivered to the user and the copy will remain in the possession of the establishment.

The complementary services that are offered and provided by this establishment or by other persons or entities, are detailed in reception, will be formalized in their corresponding documents and will be settled in accordance with the agreed conditions.


4. Rights and obligations of users
Users may freely access the establishment and remain in it, with the limitations contained in the submission rules indicated in section 1 and in these regulations.

Users have the right to receive truthful, complete information prior to contracting the services offered. That, in said services, their security, privacy and tranquility are ensured, that they correspond to the agreed conditions, that they receive an invoice, with the regulatory formalities, for the services contracted directly and that, if they wish to formulate any complaint, the claim sheets are delivered to them.

Users are obliged to observe the rules contained in these regulations, which they expressly accept upon signing the admission document, and those dictated by the Directorate on safety, coexistence and hygiene, for proper use of the establishment. Users must prove their condition, showing the admission document, when required, respect the facilities and equipment of this establishment and pay the amount of the contracted services at the time of presentation of the invoice or according to the conditions agreed according to the Article 21 of the Decree Law. The presentation of any claim does not exempt from the obligation to pay for the contracted services.

5. Rights and obligations of the hotel company
This establishment may seek the assistance of the agents of the authority to evict users who violate these regulations, who intend to access or stay in them for a purpose other than the normal use of the hotel service and also, where appropriate, to people who are not registered as users, attendees at banquets, conventions, etc. or that incur in the assumptions set forth in section 2 above. The accommodation units can only be accessed by persons registered for this purpose, as stated in article 2.e of the Decree Law.

This establishment can request a guarantee of payment for the contracted services, in accordance with the applicable regulations and of making the corresponding charge in the users account for damages or malfunctions that occur in the facilities, furniture and elements of the establishment due to negligence or wrong use of those.

You can also vary the hours of the different consumption, use and enjoyment services, throughout the seasons, depending on seasonality, reserving the right not to admit users outside of said hours, also when the maximum authorized capacity is exceeded or when they are requested within the admission limits, thereby damaging the work schedule of said services. The aforementioned services, the detail of their scheduled hours, their prices and the conditions of use, are exposed in the accesses to them and, in summary, in the directories existing in the accommodation, which also contains information on the evacuation plan for emergency cases and services that are free.

This establishment is obliged to give its prices the maximum publicity at reception and to have them available to users. To inform said users, before hiring, of the conditions of provision of services and their prices. To provide them with the highest quality, according to their category and in the contracted terms. To take care that users are treated correctly. To attend and maintain the facilities and services in good condition. To have complaint forms and to report their existence. To provide users who cannot attend, due to overbooking, accommodation in an establishment in the same area, of the same group, modality, where appropriate, specialty, and of the same or higher category. The expenses or surcharges that are originated by such cause will be in charge of this establishment that, on the contrary, will return to the user the differences that occur in their favor.

6. Periods of occupation of the accommodation units
Users of this establishment have the right to occupy the accommodation unit from 3 pm on the first day of the contracted period until 12 pm on the day indicated as the departure date. However, on dates of maximum occupancy, the accommodation unit may be delayed by two hours. By agreement between the parties, a different regime of occupancy of the accommodation units may be agreed, which, where appropriate, must be reflected in the admission document. The extension in the occupation of the accommodation unit for a time greater than that contracted will cause the duty to pay one more day and, in the event that the user wants to stay more days than those contracted and specified in the admission document, always there must be an agreement between the parties.

7. Prices, invoices and information
The rates with the prices and conditions of the different types of accommodation, catering services, bars, rental of boxes, and complementary services of their own and of outsiders are detailed at reception available to users who request them.

The billing of accommodation rates will be calculated by days and according to the number of overnight stays. The minimum billing for accommodation will be the amount of an overnight stay or day, understood to end at 12 noon on the day following the date of entry.

The establishment may require its users, at any time and after presenting the invoice and its vouchers, to pay for the services provided outside the accommodation, even if the payment for this had been agreed in advance.

Legal or natural persons who, on their own account, provide complementary services in the premises of this hotel establishment, are responsible for their staff and their behavior, their operation, maintenance, pricing and everything inherent to their own services. In each of these dependencies the owner of the same will be clearly identified.

In the accommodation units there is also a directory with information on the prices of the most common services.

Only invoices will be provided for accommodation and services contracted directly by users.


8. Reception
At the reception, the necessary procedures will be carried out for the admission of people to the establishment and the keys or cards will be kept to access the accommodations. The Director, together with the reception staff and, where appropriate, the concierge, are responsible or relationship centers with users for all internal matters of the hotel establishment and for information and advice on them.